LocalMark AI
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Preparing your LocalMark workspace.
LocalMark AI
Preparing your LocalMark workspace.
Last updated: May 17, 2026
This Refund Policy explains how refund requests are handled for LocalMark.AI subscriptions, free scan upgrades, paid reports, PDF downloads, monthly progress tracking, marketing post batches, and related paid features. LocalMark.AI is operated by BRILHORDEIRO - UNIPESSOAL LDA, doing business as LocalMark.AI, if applicable. The operator is established in PORTUGAL, with mailing address RUA DO VISCONDE DE ANADIA 11A, FUNCHAL, MADEIRA PORTGUAL.
LocalMark.AI is intended only for businesses located in the United States and authorized representatives of those United States businesses. LocalMark.AI is not intended for EU, EEA, UK, or non-US customers, consumers, or businesses through this site. Refund requests may be denied if the account, business, or customer is outside the intended United States service scope, subject to applicable law and lawyer review.
LocalMark.AI subscriptions are billed monthly unless a different billing period is clearly shown during checkout. Subscription fees pay for access to the LocalMark.AI platform, plan limits, dashboard features, report workflows, marketing post generation allowances, monthly progress tools, and related subscription features during the billing period. Unless required by law or stated otherwise in this policy, subscription fees already charged are not automatically refundable.
Unless otherwise stated during checkout, paid subscriptions renew automatically each billing period until canceled. You authorize the payment processor to charge the payment method associated with your account for recurring subscription fees, taxes, and applicable charges.
You may cancel future renewal through the billing area or payment processor portal when available. Cancellation stops future renewal charges but does not automatically refund prior charges. Paid access may remain available until the end of the current billing period unless otherwise required by law, stated during checkout, or handled differently by the payment processor.
Once a paid audit, dashboard report, PDF report, report section, 30-day task workspace, monthly progress view, or marketing post batch has been generated, delivered, made available, or substantially processed, fees are generally non-refundable because the service has already been performed and computing/provider costs may already have been incurred.
Fresh marketing post batches are generated from available report evidence and plan limits. Refunds are not provided because a customer does not use, publish, like, or approve generated marketing post drafts. Customers are responsible for reviewing, editing, and approving all marketing post drafts before use. Marketing post generation limits reset according to the subscription plan and billing period shown in the product.
Refunds are generally not provided after a report or PDF is generated, downloaded, viewed, or made available in the account dashboard. If a PDF download fails because of a LocalMark.AI platform issue, we may attempt to regenerate the PDF, restore access, provide a reasonable workaround, issue a credit, or review refund eligibility.
If LocalMark.AI cannot generate a paid report or make paid report access available because of a platform failure that we cannot reasonably resolve, we may offer a retry, workaround, account credit, partial credit, or refund at our discretion, subject to applicable law. A temporary delay, warning, retryable job failure, third-party outage, or incomplete third-party data source does not automatically qualify for a refund.
LocalMark.AI may rely on third-party services and data sources such as Google Places, website availability, hosting providers, payment processors, email providers, AI providers, and storage providers. Refunds are not automatically provided because third-party data is delayed, incomplete, unavailable, rate-limited, changed, blocked, inaccurate, or different from what a customer expected.
Refunds are not provided because of business outcomes, search rankings, Google visibility, AI answer visibility, website traffic, phone calls, appointments, leads, sales, revenue, customer reviews, ratings, competitor performance, customer opinions, or marketing results. LocalMark.AI provides informational analysis, reports, recommendations, tasks, and draft marketing content only. It does not guarantee outcomes.
Customers are responsible for providing accurate account, business, website, location, phone, service, category, Google listing, competitor, and billing information. Refunds are generally not provided when inaccurate, incomplete, outdated, unauthorized, or misleading customer-provided information causes incomplete reports, incorrect findings, failed scans, mismatched competitors, or unsuitable marketing drafts.
If you believe you were charged twice, charged for the wrong plan, charged after cancellation, or charged due to a clear billing error, contact support promptly with your account email, business name, charge date, amount, Stripe receipt if available, and a short explanation. We will review the request and may issue a correction, credit, or refund if we determine there was a billing error.
If you believe a charge was unauthorized, contact support promptly and also contact your payment method provider if appropriate. We may request information needed to verify account ownership, payment details, subscription status, login activity, and related records. We may suspend account access while investigating suspected unauthorized billing or account compromise.
Refund requests must be submitted within 14 days after the charge unless a longer period is required by applicable law. Requests submitted after that window may be denied. [LAWYER REVIEW: choose an appropriate refund request window and confirm whether any United States federal, state, payment processor, or Portugal/EU operator rules require a different period.]
To request a refund review, contact LocalMark.AI support through the contact form or at [email protected]. Include the account email, business name, plan, charge date, charge amount, Stripe receipt or invoice if available, and the reason for the request. We may ask for additional information to review the request.
We aim to review refund requests within 5 business days, but review timing may vary depending on the request, account history, payment processor status, provider records, and support volume. Submitting a refund request does not guarantee approval. Approved refunds may be full, partial, credited to the account, or handled through another reasonable remedy where permitted by law.
Approved refunds are generally returned to the original payment method through the payment processor when possible. Bank, card network, and payment processor timing may vary. LocalMark.AI does not control how quickly a refunded amount appears on a customer statement after the payment processor has initiated the refund.
If you file a chargeback or payment dispute with your bank or card provider, we may provide account records, checkout records, subscription records, usage records, report delivery records, PDF download records, cancellation records, and support communications to the payment processor or financial institution as needed to respond. Account access may be limited or suspended while a chargeback is pending.
Taxes, payment processor fees, currency conversion costs, bank fees, and similar charges may not be refundable unless required by law or supported by the payment processor.
Promotional discounts, coupons, credits, free trials, beta access, invite-only access, internal validation access, or special offers may have additional terms shown at the time of offer. Credits may expire, may be non-transferable, and may not be redeemable for cash unless required by law or stated in writing.
Plan upgrades, downgrades, and changes may be handled through the billing area or payment processor portal when available. Billing effects may depend on Stripe or other payment processor settings, including proration, renewal timing, invoice status, and subscription state.
Refunds are generally not provided when an account is suspended, restricted, or terminated because of misuse, abuse, non-payment, violation of Terms of Service, violation of Acceptable Use Policy, unauthorized activity, false business information, unlawful activity, or conduct that creates risk for LocalMark.AI, customers, providers, or third parties.
Nothing in this Refund Policy is intended to limit refund, cancellation, chargeback, consumer protection, or business rights that cannot legally be limited. Some United States federal or state laws may provide specific rights. Portugal/EU laws may also impose operator, tax, accounting, business identity, or payment-related obligations because the operator is established in PORTUGAL.
This Refund Policy should be read together with the Terms of Service, Privacy Policy, Acceptable Use Policy, Data Deletion Policy, AI Disclaimer, No-Guarantee Marketing Disclaimer, and checkout terms presented during purchase. If there is a conflict, the wording that gives the customer non-waivable rights required by applicable law will control.
We may update this Refund Policy from time to time. If required by law, we will provide notice or obtain consent before certain changes take effect. Continued use of LocalMark.AI after an updated Refund Policy is posted, presented, or accepted means you acknowledge the updated policy, unless applicable law requires a different process.
Refund questions should be submitted through the contact form or sent to [email protected]. Legal notices should be sent to BRILHORDEIRO - UNIPESSOAL LDA, RUA DO VISCONDE DO ANADIA 11A, FUNCHAL, MADEIRA PORTGUAL, unless a different notice method is required by law.